Booking Policy

CHECK-IN/OUT POLICY:

  • Check in: from 14:00
  • Check out: no later than 12:00
  • Early check-in: subject to room availability.

Late check-out policy:

  • Late check-out is subject to room availability
  • 12:00 to 15:00 check-out: 50% room rate surcharge
  • After 15:00 check-out: 100% room rate surcharge

Early arrivals and late departures: If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

 

CHILDREN POLICY:

  • Child under 6-year old: free of charge, limited for 01 child only
  • A surcharge of US$5 per night will be applied to the additional child occupying the existing in the same room
  • Child from 6-year old to under 12-year old: surcharge US$5/person/room/night. Sharing existing bed.
  • Child from 12-year old or extra Adult: surcharge US$10/person/room/night. Sharing existing bed

 

CANCELLATION POLICY:

For room reservations, please note the following charges apply where cancellations occur within these timeframes:

  • Cancellation outside 14 days of arrival: there is no cancellation charge. 
  • Cancellation within 14 days and outside 7 days of arrival: the first night of all rooms reserved will be charged. 
  • Cancellation within 7 days of arrival or non-arrival: the full charge for all rooms booked will be charged.

Note: To guarantee your reservation for offline booking, the first night of your accommodation will be required at the time of booking. The balance of your accommodation charge (if any) will be payable at check out from the hotel.

If you cancel your booking outside 72 hours of your arrival date the first night charge will be refunded to you.The refund process will take approximately 7 to 20 working days depending on the intermediary bank.  Regrettably, cancellation charges occur for cancellations inside 72 hours of your arrival date. To apply for your refund you must contact us by email.

 

PAYMENT POLICY:

  • A fee of 3% is applied for payment made by credit card type ( Visa  and Master);
  • All Promotional rates are inclusive of 10% tax and 5% service charges;
  • Payment by credit card shall be charged in USD or VND.

 

DEPOSIT POLICY:

  • For online booking, a valid credit card ( Visa or Mastercard) will be required upon booking. Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with payments received;
  • For offline booking via email, a deposit of 01 night is required. For this, we use the online payment service called Onepay. If you do wish to proceed and secure the booking we will send you further information regarding Onepay.

The balance of your accommodation charge (if any) will be payable at check out. The fee for credit card use is 2.75%, we accept Master Card and Visa Card only.

 

 

Room amenities

  • Fan
  • Private Balcony or terrace with chair
  • Complimentary tea & coffee making facilities
  • Complimentary pure drinking water
  • Non-smoking room

Bungalows Facilities

  • Complimentary  Wifi in all rooms and reception area
  • Complimentary Activities & Excursions for guests-in-residence
  • Complimentary luggage room storage
  • Ticketing & Tour desk
  • Airport Pick-up & Transfer services
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